kn95 Privacy Policy & Data Protection

1. Introduction & Scope

kn95, as a trusted online betting and casino platform in Bangladesh, treats your privacy as its highest priority. This privacy policy explains how the personal information you provide — when creating an account, using the platform, or contacting us — is collected, processed, stored, and protected.

This policy applies to all kn95 users, whether you are a registered member or a first-time visitor. Using any of kn95's services constitutes your agreement to this privacy policy.

We may update this policy at any time. For significant changes, we will notify you by email or through a notice on the platform.

2. What Information We Collect

kn95 collects certain types of information to provide you with the best service and to ensure the security of the platform.

2.1 Information You Provide Directly

When you create an account or use our services on kn95, you directly provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents required for identity verification (national identity card)
• Payment information — details required for bKash, Nagad, Rocket, or bank transfers
• Messages or complaints submitted when contacting us

2.2 Automatically Collected Information

When you use the kn95 platform, certain information is collected automatically:

• IP address and device information
• Browser type and version
• Activity logs on the platform
• Login times, game history, and transaction records
• Information from cookies and similar tracking technologies (see Section 7 for details)

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, kn95 may sometimes collect information from third-party verification service providers. This information is used only where necessary.

3. Purpose of Data Use

kn95 uses your information for the following purposes:

3.1 Service Delivery & Operations

• Creating and managing your account
• Processing deposits, withdrawals, and transactions
• Managing gaming history and balance
• Applying bonuses and promotions
• Providing customer support

3.2 Security & Legal Compliance

• Detecting and preventing fraud and illegal activity
• Identity verification and age confirmation (minimum 21 years)
• Implementing responsible gaming policies
• Meeting applicable legal obligations

3.3 Platform Improvement

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Personalising services according to user preferences
• Testing new features and services

4. Sharing & Disclosure of Information

kn95 may share your personal information with third parties in limited circumstances.

4.1 Service Provider Partners

kn95 works with trusted third parties for payment processing, identity verification, and technical services. These parties receive only the information necessary for their specific service and are bound by strict confidentiality agreements.

4.2 Legal Requirements

In the event of a court order, government directive, or legal obligation, kn95 may be required to disclose information to the relevant authorities.

4.3 Business Restructuring

If kn95 is merged or acquired in the future, your information may be transferred to the new owner. In such a case, we will notify you in advance.

4.4 With Your Consent

Before sharing your information for any purpose beyond those listed above, we will obtain your explicit consent.

5. Data Security Measures

kn95 applies industry-standard technical and organisational measures to ensure the security of your information.

• SSL Encryption: All data transfers on the platform are encrypted using SSL (Secure Sockets Layer) technology.
• Firewall Protection: Our servers are protected by advanced firewalls.
• Regular Security Reviews: Our security team regularly reviews systems to identify potential risks.
• Limited Access: Only authorised staff can access information on a need-to-know basis.
• Two-Layer Verification: Security layers are maintained to prevent unauthorised access to accounts.

6. Data Retention Period

kn95 retains your information for as long as it is needed. Generally:

• Active Accounts: Information is retained for the entire duration the account remains active.
• Closed Accounts: Even after an account is closed, information may be retained for a specified period to meet legal and regulatory requirements.
• Transaction Records: Financial transaction data is retained in accordance with applicable law.
• Marketing Consent: After you opt out of marketing communications, related records may be kept to confirm your preference.

7. Cookies & Tracking Technology

kn95 uses cookies and similar technologies to improve platform performance.

7.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining login sessions and running core features.
• Functional Cookies: Help remember your preferences.
• Analytics Cookies: Collect anonymous statistics to understand platform usage.
• Security Cookies: Used to prevent fraud and unauthorised access.

7.2 Cookie Controls

Cookies can be blocked or deleted from your browser settings. Please note that disabling essential cookies may prevent some key features of the platform from working properly.

8. Your Rights

You have the following rights regarding your personal information:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can update or correct inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In some cases, you can request that the processing of your information be limited.
• Right to Portability: You can receive the information you have provided in a structured, commonly used format.
• Right to Object: You can object to the processing of your information for certain purposes.

To exercise these rights, please contact our support team. We will verify your request and respond as promptly as possible. However, in some cases we may be required by law to retain certain information.

9. Protection of Minors

kn95's services are intended only for those aged 21 or above. We do not knowingly collect information from minors. If we become aware that a minor has inadvertently provided information, steps will be taken to delete that information promptly.

If you believe a minor has registered on our platform, please notify us immediately.

10. Third-Party Websites

The kn95 platform may occasionally reference third-party services. These third parties have their own privacy policies and are solely responsible for their own data collection and use. kn95 is not responsible for the actions of third parties.

11. International Transfer of Data

Your information may be processed or stored outside Bangladesh. In such cases, kn95 ensures that your information is protected in a manner consistent with this privacy policy. Necessary safeguards are applied when transferring data.

12. Changes to This Policy

kn95 may update this privacy policy from time to time to keep pace with its business needs, legal changes, or technological developments.

For significant changes, we will:

• Send a notification to your registered email address
• Display a prominent notice on the platform
• Update the policy revision date on this page

Continued use of kn95 after any changes indicates your agreement to the updated policy.

13. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights, please get in touch with us.